Payments & Terms
 

  • We all hate losing money on transactions, and clients don't typically like having to add "convenience fees" on to transactions. Zelle, which allows for rapid bank-to-bank transfers (formerly known as clearXchange) is almost certainly available through your bank's website or app. All the big banks use it (but even if your bank isn't listed, it's still likely that the service is available to you) and I like it because neither of us lose money on fees.
     

  • I can invoice you from Quick Books, which will allow you to pay with the credit card of your choice; please, add 5% for the associated fees.
     

  • I can "Paypal you," but please add an extra 3% for their fees.
     

  • My Venmo ID is Darla-Gaylor. Venmo means no fees to you as long as you're using a debit card or bank account.
     

  • Cash or check
     

  • A signed contract and a partial down payment is required at least 3 days before work commences. For small projects lasting less than a week I'll ask for 1/3 down & the remainder plus materials upon completion.
     

  • For jobs that will span more than five days, I require 1/3 down, 1/3 at the end of the first week, and the remainder plus materials upon completion.
     

  • When I get super busy & you want to hold a place in line for your job, I ask for 1/4 of the labor estimate down. Once I begin your project, I will then take the remainder of the project bid & divide it into thirds as outlined above. Your 1/4 down IS REFUNDABLE in the event of changes on your end or mine! 
     

  • Any changes from the original contract will necessitate an addendum to the original contract.
     

  • When I create a bid, I give you a labor breakdown, a materials estimate, and a "turnkey" section so you can see those two figures combined. If there are any appreciable materials changes during the course of the project, I will let you know; I will not surprise you with "extra" charges.
     

  • Pricing is based upon specific paint, brands and products noted on each project line. Higher priced product based on clients’ needs/ requests will result in a corresponding up charge.
     

  • Additional work, like unexpected wall repairs uncovered during the project will be billed at $50/hour.
     

  • Contract is not considered paid in full unless check, cash, bank transfer, or credit card (additional 5% convenience fee required) payment is made payable to 2nd Story Designs
     

  • Bid is good for 6 months from date it is transmitted to you.
     

  • Non-returnable materials purchased specifically for your project, even if not utilized because of design changes by you, will still be charged to you. 

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